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Support Hours

Prepaid hours for ongoing support.
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Shopify Support Packages

Got a Shopify store but no time (or headspace) to keep it updated?

Need someone who can jump in, make small changes, answer questions, or offer expert advice without locking you into a monthly contract? That’s what these support packages are for. Buy a block of hours. Use them as you need.

Purchase support hours

Friendly,flexible Shopify and Klaviyo support when you need it

  • You’re already on Shopify but want ongoing help without the hassle.
  • You’ve got small jobs piling up but you’ve no time (or skills) to do them.
  • You want to make regular improvements, but only when needed.
  • You’re looking for a go-to Shopify expert to call on when things pop up.
  • You’re one of our existing website clients, and want reliable support going forward.

What can you use your support hours for?

Your support hours are totally flexible — here are just some of the things clients use theirs for:

Shopify tasks

* Adding or updating products and collections

* Theme tweaks and minor styling changes (CSS, fonts, buttons etc.)

* Installing or configuring apps

* Editing banners and homepage content

* Updating menus and navigation

* Creating landing pages or promotional sections

Klaviyo + Mailchimp support

* Set up, manage or edit email flows and templates

* Integrate with your Shopify store

* Advice and troubleshooting

Training + advice

* Book a Zoom call or in-person session to walk through any part of your site

* Get answers to your questions, fast

What's included

* 4 or 8 hours of flexible Shopify support - for use over 12 months.

* Save 20% on standard support hour prices.

* Quick turnaround on small tasks.

* Training and meetings included if needed.

* Help from a local Shopify expert.

* A reduced hourly rate compared to ad-hoc requests.

What's not included

This package is for small tasks not full website refreshes or custom-coded features.

If your request is out of scope, I’ll give you a separate quote or recommend the right service.

Why work with us?

We’ve been working with Shopify since the early days, and we know the platform really well.

You won’t be stuck in a ticketing system or waiting days for a reply. Just get in touch, and you’ll speak directly to someone who can help.

You’ll get clear advice, fast answers, and work that’s done properly.

Meet the team

How it works

A straightforward way to get help without the commitment

  1. Pick a support package
    Choose 4 or 8 hours, depending on what suits you. Buy them now, use them any time within 12 months.
  2. Send through your task
    Just email us when you need something. We’ll let you know how long it’ll take, and get to work.
  3. Track your hours
    We’ll keep a running record of your time so we always know what’s been used and what’s left.

Choose your support package

  • 8 Hours
    Perfect if you want support throughout the year
    Buy 8 Hours
  • 4 Hours
    Great for occasional updates and advice
    Buy 4 Hours

Support hours are valid for 12 months. Full payment is required upfront. If you run our of time, you can top up anytime to keep your reduced hourly rate.

Any questions before you get started?

Get in touch