Terms of Service

These terms of service outline what you can expect from working with Creative Web Designs. We reserve the right to amend these terms without notice when and as required.

When you engage us, you agree to the following terms of service.

Client Responsibilities
You are expected to provide clear communication about priorities and deadlines. You will ensure Creative Web Designs receives all relevant resources, content and information to complete the work requested within the timeframe required.

Creative Web Designs Responsibilities
We will provide our expertise and experience to you to ensure your work is completed in a timely and professional manner. We will bring your attention to any problems in a timely manner and treat all client information with confidentiality and respect.

Packages and Hourly Rate
Packages and Hourly Rate are subject to change. Creative Web Designs will give you at least 30 days’ notice that the package or hourly rate is changing, unless otherwise agreed.

Each package includes a set allocation of time. In the event that the work required exceeds this set time allocation, our current hourly rate will be charged for additional time spent. We will notify you if you are getting close to the exceeding the hours included in the package you have purchased.

If we are working with you on retainer or you have purchased one of our subscription packages, you agree to commit to the term and length of the package that you signed on for.

A minimum 15 minute charge applies to all ad hoc support requests on an hourly rate. We charge in 15 minute increments.

All on-going costs such as domain, email, app costs, and website hosting is excluded from all quotes and work we carry out.

For work that will cost under $500, full payment is required up front. A 50% deposit is required for all work that will cost $500 and over.

All payments are required within 7 days from date of invoice. If payment of your account becomes overdue, we reserve the right to cease working no until the full amount owning has been received and new timeframes for completion and our further costs have been agreed. In the event that we need to seek third party assistance by way of a collection agency, lawyer or otherwise to recover a debt you owe to us, you will be liable for any and all costs reasonably incurred in so doing.

Monthly progress payments maybe requested at our discretion.

If a delay of your causing results in a project being left incomplete for more than 2 months after the deposit was paid, we reserve the right to request full payment of any outstanding amount that has been agreed to. We will be happy to continue with your project later, at a time that suits us both.

Cancellation and Termination Policy
Creative Web Designs reserves the right to terminate this service contract at any time without notice. You shall remain liable to pay Creative Web Designs for any services provided to the date of termination.

Creative Web Designs has no liability to the client for any loss, damage, costs, expenses or other claims for compensation arising from any information or instructions supplied by the client which is, or are, incomplete, incorrect or inaccurate.

Creative Web Designs  wil not be liable for any failure to perform its duties due to circumstance beyond its control

Non-Disclosure and Confidentiality
Creative Web Designs will not directly or indirectly disclose your information to any person or entity without your permission.

Governing law
These conditions are governed by the laws of New Zealand and you agree that the New Zeland Courts will have jurisdiction over any dispute.