Why Ongoing Website Support is Essential

Why Ongoing Website Support is Essential

Upgrades And New Builds

Websites are not static things. They need to be constantly updated so they stay relevant and continue to meet the needs of the users (your customers). As your business grows you might need to increase the traffic capacity of your site, change how things are laid out, add in new app integrations, or you might decide to overhaul your site completely! You also need to consider your SEO strategy and if your keywords are still relevant.

All of these things are achieved a lot more easily if you have an ongoing relationship with a Shopify expert – especially if you have customized code on your site.

Maintenance And Bug Fixing

After your site has gone live, you might come across things that aren’t quite working right, or you change your mind and want to modify something. If you have an ongoing support package with your developer, they can step in, troubleshoot and make any changes you require. Website code can “break” or perhaps an app integration can stop working as it should - especially if you are making changes in the wrong areas. 

Many websites also have third-party systems integrated into them, such as point of sale software or apps. These systems have their own updates and security upgrades that may impact their performance on your site. Ongoing web support takes care of this type of maintenance, too.


It's good to know that if you are on the Shopify platform all security measures, patches and fixes will be automatically applied for you by Shopify. This gives you and your customers piece of mind.


General Assistance And Support

Sometimes, it is just good to have someone to answer your questions! An ongoing support package means you have someone on the other end of the phone that can help you with any web development or design queries.

They can recommend updates and improvements, discuss analytics, and answer general questions about site performance or issues. You can even receive training support on how to best optimize your site and necessary tasks like loading and updating products.

If you are sick of muddling your way through your website tasks, then it might be time to get some help. Are you a business owner who is looking for a trusted Shopify Expert to call on throughout the year for top notch support and advice? Then one of our ongoing website support plans here at Creative Web Designs could be the ideal solution.

Get in touch with us today to discuss how we can help. We can save you a lot of time, energy and stress!